Privacy Policy

Last Updated: October 26, 2023

Jerhub ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website jerhub.com (the "Site"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

Information We Collect

We may collect information about you in a variety of ways when you interact with our Site, primarily through the contact form:

• Personal Data Provided by You: Personally identifiable information, specifically your name and email address, that you voluntarily provide when using the contact form.
• Message Content: The content of the message you submit through the contact form.
• Technical Data for Security & Functionality:
  • IP Address: Collected automatically by our server and used for security purposes, rate limiting, and during reCAPTCHA verification.
  • reCAPTCHA Data: Interaction data may be collected by Google's reCAPTCHA service to distinguish humans from bots, subject to Google's Privacy Policy and Terms of Service. We receive a verification result (success/failure and score) from Google.
  • Server Logs: Standard server logs may record your IP address, browser type, operating system, access times, and referring URLs for site administration, analytics, and security monitoring.

You are under no obligation to provide personal information, but refusal may prevent you from using the contact form.

Use of Your Information

We use the information collected solely for the following purposes:

• To respond to your inquiries, questions, and comments submitted via the contact form.
• To operate and maintain the security of our Site, including preventing fraudulent activity and spam (through honeypots, timestamp checks, rate limiting, and reCAPTCHA verification).
• To analyze usage patterns (via aggregated/anonymized server log data) to improve website functionality and user experience.
• To comply with legal obligations and enforce our terms.

We use AWS Simple Email Service (SES) to facilitate sending email responses originating from your contact form submission. Your email address will be used as the "Reply-To" address in the email we receive.

Disclosure of Your Information

We do not sell, trade, rent, or otherwise transfer your personally identifiable information to outside parties except in the following limited circumstances:

• Service Providers: We share information as necessary with third-party vendors and service providers who perform services for us or on our behalf, requiring access to such information to do that work. Examples include:
  • Email Delivery (AWS SES)
  • Website Hosting Provider (AWS EC2)
  • Bot Detection (Google reCAPTCHA - shares interaction data and IP address with Google for analysis)
  • Server Infrastructure (Redis for rate limiting state)
  These providers are obligated to protect your data and use it only for the purposes we specify.
• By Law or to Protect Rights: If required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others, investigate fraud, or respond to a government request.

Security of Your Information

We implement administrative, technical, and physical security measures designed to protect your personal information. This includes HTTPS/SSL encryption for data transmission, secure server configurations, strict input sanitization, use of IAM roles for AWS access, firewalls, and bot detection mechanisms. However, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against interception or misuse.

Cookies

Our Site itself does not directly use cookies for tracking user behavior. However, third-party services integrated into our site (like Google reCAPTCHA) may use cookies as part of their operation, subject to their own privacy policies.

Data Retention

We retain the personal information submitted through the contact form only for as long as necessary to respond to your inquiry and for a reasonable period afterward for follow-up or record-keeping purposes, unless a longer retention period is required or permitted by law. Server logs containing IP addresses may be retained for security analysis purposes according to our internal policies (typically for a limited duration).

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, such as the right to access, correct, or request deletion. To exercise these rights, please contact us using the information below.

Contact Us

If you have questions, concerns, or comments about this Privacy Policy or our data practices, please contact us:

Via Email: privacy@jerhub.com
Via Website: Use the contact form at jerhub.com/#contact

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